Consumer policy news and updates from CFA members, regulators, policy makers, researchers and others.

My Health Record – submissions invited


Have your say about the My Health Record system – submissions invited on the Parliamentary inquiry into the expected benefits of the system and other issues. 

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New gambling ad rules kick in for online content service providers


The Australian Communications and Media Authority has approved new rules that prohibit gambling advertising during live sport that is streamed online between 5.00 am and 8.30 pm.

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Consumer rights extend to the grave


Grieving families are increasingly being taken advantage of when planning a funeral, with the number of complaints to NSW Fair Trading jumping to record levels.
 
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Lobbyists beat the battlers on payday loans and rent-to-buy


The Federal Government is letting the worst and most harmful financial products in the community run wild, according to consumer advocates.

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Fair Trading reforms set to deliver benefits for NSW consumers


Consumers are set to save big on time and money, and have disputes with businesses resolved quicker, thanks to new Fair Trading powers. 

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Almost two million deadly Takata airbags still in Australian cars


The ACCC has released comprehensive state-by-state data detailing recall rates for deadly Takata airbags, and the first data detailing progress made by various vehicle manufacturers in removing them from Australian cars.

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Brokers need formal qualifications and on-the-job training, inquiry finds

Formal education provides a solid foundation for professional practice but alone does not give staff the skills, knowledge and behaviours needed to provide services competently, according to an inquiry undertaken by the Insurance Brokers Code Compliance Committee.

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Electronics retailers slammed on Complaints Register


Mobile phone and electronics retailers have been given a big thumbs down from consumers, claiming the top four spots on the latest NSW Fair Trading Complaints Register. 

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Disappointing Report Card on Telco Customer Service


Peak communications consumer group, ACCAN, has released a report, called Can You Hear Me?, on the customer service provided by 10 telco providers.

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Measurement Law Review should take more account of consumer needs


Submissions by consumer advocates on a recent Discussion Paper on the scope of Australia’s measurement laws, want the current review, and future laws, to be more driven by the needs of consumers and society in general.

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Posted
AuthorRay Dennis