As a member of SA Water’s Residential Customer Advisory Group, Consumers SA has been asked to pass on this important message from the corporation:

What matters to you?

Water Talks is your opportunity to have your say about the future of water services in South Australia. As part of Water Talks, we are running a survey about what matters to you.

The online survey is open from Tuesday 3 April until Friday 1 June and takes about 20 minutes to complete. All customers are invited to have their say.

Key points

  • SA Water provides water and sewage services for around 1.6 million people.
  • Every four years SA Water provides the Essential Services Commission with a plan outlining how it will deliver water services for its customers.
  • SA Water, together with customers, is planning how to best deliver those services into the future.
  • Between Tuesday 3 April and Friday 1 June, have your say online about what matters to you.
  • The online survey will ask you about what service you want SA Water to prioritise to best meet your needs.
  • Your feedback will be used by SA Water to develop its plan for 2020-24.
  • This plan will outline how it plans to operate, invest and deliver customer services.The plan will then be considered by the Essential Services Commission of South Australia, the economic regulator of the South Australian water industry.
  • Tell SA Water what you really think. What it does well, what needs improvement, and what you value most.
  • Everyone in South Australia can take part and have their say.
  • So, help shape the future direction of your water services.

To support the online survey, we will be out and about across the state in April and May to talk to customers and help people take part. You will find us at:

o   Elizabeth Civic Centre, Tuesday 10 April, 9am – 3pm

o   Port Lincoln Library, Thursday 19 April, 9.30am – 3.30pm

o   Clare SA Autumn Garden Festival, Clare Showgrounds, Sunday 29 April, 9am – 4pm

o   Victor Harbor Library, Wednesday 2 May, 9.30am – 3.30pm

o   SACOSS Disability and Essential Services Conference, Monday 14 May

o   Mount Gambier Library, Thursday 24 May, 9.30am – 3.30pm

o   Berri Library, Thursday 31 May, 9.30am – 3.30pm

AuthorRay Dennis