In his recent submission to the ACCC retail pricing review, Dr Martin Gill (an independent consultant specialising in the provision of consumer advice) argues strongly that proper consumer education is required to make Australia’s electricity market work.
Dr Gill says, "Electricity pricing is now so complex it is no longer possible to meaningfully compare prices without using tariff comparison tools. While the Government provides these tools they have failed to provide sufficient customer education or to require retailers to present information allowing consumers to easily use the tools".
He argues that several relatively minor changes could make these tools significantly easier to use.
Download a copy of Dr Gill’s full submission by clicking here.
Access Dr Gill’s website at: www.drmartingill.com.au.